"When I had problems with several blowouts from my tires (after riding on them for nearly 12,000miles), service manager Joe Bardill went out of his way to intervene with the tire company involved. As a result, I received four new tires at cost."
"When my wiper fluid was not working and I brought it in for servicing, they found that I needed a new wiper and fluid motor. Unfortunately, my warranty had expired six months earlier. The service director, Bob Petrocelli, interceded and replaced the motor for free even with the expired warranty. Thank you. As you know, we are retailers also, but quite frankly, Coral and Cadillac could give lessons in customer relations. Our best to the team!"
Wednesday, October 27, 2010
Friday, October 22, 2010
Dedication
"Words cannot express how impressed I have been for the past four and a half years with your service, your warranty coverage and your dedication to the Cadillac name. I have dealt with many car companies in my 66 years, but no one has done more than Coral Cadillac to honor their commitment to their customers."
Thursday, October 14, 2010
"Coral Cadillac was amazing!!! The sales men were extremely friendly and helpful. I really enjoyed dealing with Coral Cadillac."
"Early in 2008, we had some concerns with our Escalade which we expressed to the service team. Almost immediately, we were in touch with the management team at Coral Cadillac, the owner and Detroit. They gave both guidance and options. After several conversations with the team, we were making plans to have a new car delivered to us in Missouri. The dealership stood the test and managed the entire transaction. We have purchased somewhere between 8 and 10 vehicles from Coral for us, our kids and even gave our CSR reservation to our friend in NJ. Because of this and the latest transaction, we will continue to be Coral customers. By the way, as I have mentioned before, eventually our new company in Palm Beach County will need 4 -6 cars for our Mid/Sr. Management people, where do you think we will shop first."
"Early in 2008, we had some concerns with our Escalade which we expressed to the service team. Almost immediately, we were in touch with the management team at Coral Cadillac, the owner and Detroit. They gave both guidance and options. After several conversations with the team, we were making plans to have a new car delivered to us in Missouri. The dealership stood the test and managed the entire transaction. We have purchased somewhere between 8 and 10 vehicles from Coral for us, our kids and even gave our CSR reservation to our friend in NJ. Because of this and the latest transaction, we will continue to be Coral customers. By the way, as I have mentioned before, eventually our new company in Palm Beach County will need 4 -6 cars for our Mid/Sr. Management people, where do you think we will shop first."
Subscribe to:
Posts (Atom)