Wednesday, December 29, 2010

"I have brought in my 2006 XLR for service several times and have been very impressed with the service. But most of all, I have been especially impressed with your Service Consultant, Michael Stanwyck. He always treats me with the upmost courtesy and respect and it turns the stressful task of bringing in my car into a... pleasurable experience. Thanks again Michael for all your courtesies!"

Tuesday, December 14, 2010

"David Dill is my Salesman and I would never go to anyone else. He's so good that I recommend him to all my friends and family."

"I was very impressed with the staff. The salesman Ben was very professional, the manager Greg was very helpful and the rest were just as great. They helped me with every need and I will ALLWAYS use this dealership"

Monday, November 15, 2010

"My appreciation is expressed for your fine Service Consultant, Jim Reardon. Moving to Boca Raton in November 2000 with my 1997 Cadillac Deville still in warranty, I attempted to locate a Cadillac Dealer by first calling and leaving a request message for a return call to the Service Manager at the Cadillac dealer in Delray was not honored. No call. My yellow pages put me in touch with Jim, making an appointment to meet and transfre my warranty needs to Coral. Ten years this month has that good man reliably and courteously served my needs. I am now driving a 2005 SRS. I purchased the two year extended warranty in December 2004, which is soon to expire. He is an asset to your dealership and I am so very fortunate to have "lucked" into him. He has just this month supervised a warranty covered checkup to repair and replace what would soon have become for me expensive repairs after December. your dealership and I are way, way ahead to have Jim Reardon."

Thursday, November 4, 2010

"In late 2007 I bought a Hummer at your store. Service had been good during the sale and afterward when I brought the car in for regular service (your service department is great too). But then I had a flat tire recently and brought my Hummer in for repair and noticed a 1999 Mercedes on your lot for sale. A young salesman originally helped me with the price but brought Mark into the deal once I started asking questions. I am used to dealing with senior management so I felt quite comfortable in his word and the sale itself, so yes I bought the car that day. I have had to call Mark on a couple of different occasions for help and suggestions and he has quickly and professional handled any and all of my concerns. It was if I knew him before but of course i had never met him. I never felt I was bothering him when I called, and he made me feel like a lifelong customer. I just wanted to let you know that you have a good business man in Mark. I feel so comfortable that it is possible my husband and I may buy again from your store. Thank you again for hiring the right people and placing them in the right positions where a customer does not feel taken advantage of. When there is a family business-service and trust mean everything and your store offers both!"

Wednesday, October 27, 2010

"When I had problems with several blowouts from my tires (after riding on them for nearly 12,000miles), service manager Joe Bardill went out of his way to intervene with the tire company involved. As a result, I received four new tires at cost."

"When my wiper fluid was not working and I brought it in for servicing, they found that I needed a new wiper and fluid motor. Unfortunately, my warranty had expired six months earlier. The service director, Bob Petrocelli, interceded and replaced the motor for free even with the expired warranty. Thank you. As you know, we are retailers also, but quite frankly, Coral and Cadillac could give lessons in customer relations. Our best to the team!"

Friday, October 22, 2010

Dedication

"Words cannot express how impressed I have been for the past four and a half years with your service, your warranty coverage and your dedication to the Cadillac name. I have dealt with many car companies in my 66 years, but no one has done more than Coral Cadillac to honor their commitment to their customers."

Thursday, October 14, 2010

"Coral Cadillac was amazing!!! The sales men were extremely friendly and helpful. I really enjoyed dealing with Coral Cadillac."

"Early in 2008, we had some concerns with our Escalade which we expressed to the service team. Almost immediately, we were in touch with the management team at Coral Cadillac, the owner and Detroit. They gave both guidance and options. After several conversations with the team, we were making plans to have a new car delivered to us in Missouri. The dealership stood the test and managed the entire transaction. We have purchased somewhere between 8 and 10 vehicles from Coral for us, our kids and even gave our CSR reservation to our friend in NJ. Because of this and the latest transaction, we will continue to be Coral customers. By the way, as I have mentioned before, eventually our new company in Palm Beach County will need 4 -6 cars for our Mid/Sr. Management people, where do you think we will shop first."

Wednesday, October 6, 2010

"I like to commend the sales consultant James Pregiato (Jay), his sales manager, and Coral Cadillac team for their professional help and excellent attitude during the sales process to keep me as a satisfied repeat customer."

Wednesday, September 29, 2010

"Just a note to tell you how satisfied my wife and I are with the beautiful job you did on our 2008 Ford Fusion this week. Accept our thanks and gratitude to all involved at the body shop. We are thinking in the future of transferring any work or repair in the future to you also, as your rates are much better as well."

Tuesday, September 21, 2010

From Dirk

"I have had the very forturnate opportunity to purchase an automobile through your company with the assistance of Jim Heiple. He was able to purchase the exact automobile I wanted in Texas and have the car brought to your facility for a certification and extended the warranty.

The entire process was beyond any experience I have had with a dealership. The follow up Mr. Heiple provided me and promises where all kept. He truly exceeded my expectation!

When it came to closing the deal Mr. Scott Lynton and Mr. Scott Zislin also went out of their way to make me comfortable and satisfied with all of my purchasing needs.

Because of this wonderful experience, you have gained a client for life. I look forward to share my experience with anyone who is looking for a used or a new automobile. Coral is the place to go!

In this difficult economy we are in today, it is such a pleasure to know that doing business the old fashion way, providing outstanding client service and exceeding the cutomers' expectations is still available. Your leadership in you rorganization and surrounding yourself with exceedingly highly qualified personnel continurs to make your firm successful."

Wednesday, September 15, 2010

From Dave

"My wife Jeannie and I have now purchased three (3) new vehicles from Coral Cadillac. The greatest compliment we can give Chris Berian and the fabulous team he has assembled at Coral Cadillac is our continued business. To say Chris and his team's relationship with thier customers transend the typical Business/Client Relationship is an understatement! At Coral Cadillac you really are treated as FAMILY. Our future automobile purchase are certain to be with Coral Cadillac."

Thursday, September 9, 2010

Very impressed

"I have consistently been impressed. Your people are professional, knowledgeable, friendly.....and trustworthy - in other words, I trust what they tell me. If I don't need a part or a service, I'm told; and if I do, it's done promptly and correctly."


"When the services of this car are no longer needed, I will be in the market for a new Cadillac, and Coral Cadillac is were I will purchase it."

Perfect repair

I would like to express my gratitude and appreciation for the service and professionalism that was shown to me when I had my Cadillac SUV repaired after a devastating front end collision. Mr. Bob Campbell went out of his way to assist me with all my needs and issues. His attention to detail and thoroughness is without equal. After having personal interactions with the body shop staff, I was overwhelmed by each person's sincere concern regarding fixing my vehicle quickly and correctly.